Do I need a reservation?
Reservations are not required, but helpful. We do ask that you call ahead for groups of 10 or more to ensure we have room for you. Click here to reserve your spot.
To plan a private party, please fill out the form online and a scent stylist will contact you to schedule your event.
Can I pour my candle into my own jar or container?
For safety reasons, we ask that you pour into one of our Generations-approved vessels.
Do you offer products other than candles?
Yes! You may use your custom scent to create room spray or use in a reed diffuser. Other scent products may be added in the future as well.
When can I pick up my candle?
Candles need about 2 hours to set. If you'd like to pick up your candle on the same day, please visit us no later than 2.5 hours before closing.
If you don't pick up on the same day, no worries, it will ready for you when it's convenient for you to come in during our regular business hours.
If I don't have time to pour my own candle, do you have poured candles for sale?
We do! We pour candles in the shop and have over 90 scents available for purchase.
We also have other scented items like hand soap, lotion and sugar scrub available as well.
Can my jar be recycled?
Bring in any empty jar from a previous pour at Generations and receive $2 off your next purchase.
How much does the experience cost?
The cost depends on the vessel or product you choose to customize. The total cost for custom scent experiences ranges from $15-$65
How should I care for my candle?
We know you'll love our clean-burning, true-to-scent, long-lasting, hand-poured soy candles! Follow these recommendations to enjoy maximum candle life:
Never leave a burning candle unattended; any open flame is dangerous unless monitored by a responsible adult. If you would like to add fragrance to areas that an adult is unable to monitor, consider using our room/linen spray, wax tarts with a fragrance warmer or our reed diffusers.
Always place your candle on a strong, level, heat-resistant and steady surface, out of reach of children and pets. Avoid burning near flammable materials like curtains or upholstery.
The first time you light your candle, let it burn until the wax has melted to the edge of the container. This will prevent "tunneling" which will diminish the candle's usable life.
After each burn, trim wicks to 1/4 inch and reposition the wick to the center. Burn for about 4 hours at a time or less after the initial burn. This keeps your wick at the proper length and at the proper place to prevent excess smoke and will help your candle perform its best.
Avoid burning candles when there is excess airflow (close to drafts, fans or air conditioner vents) or close to a heat source. Doing so can create excess smoke, uneven burning and can greatly diminish the candle's usable life.
Be sure to remove any remains of matches, wick remnants or other objects within the wax pool.
If your candle doesn't burn the way you think it should, please contact us at firstname.lastname@example.org so we can make it right.