Candle Pour FAQs
Booking & Reservations
Q: Do I need a reservation?
A: Walk-ins are welcome for individuals and small groups, but reservations are highly recommended, especially on weekends. Click here to reserve your spot.
Please note: If a private event is scheduled, we will be closed to the public for the duration to ensure a dedicated experience for the hosting group
Q: How do I book a private event?
A: For groups of 10 or more, we offer private events with dedicated time, space, and customization options. You can fill out our private event form to get started.
Q: Are you open on Sundays?
A: We’re typically closed on Sundays, but we do make exceptions for private events. If you’re planning a special gathering, reach out and we’d love to accommodate if possible.
Product Options
Q: What products can I pour?
A: We offer a variety of pour-your-own options including:
- Candle jars in multiple sizes and styles
- Reed diffusers
- Car diffusers
- Room sprays
- Wax melts
Q: How much does the experience cost?
A: The cost depends on the vessel or product you choose to customize. Our custom scent experiences range from $12 - $55, with options for candles, diffusers, room sprays, and more.
Q: Can I customize my scent?
A: Absolutely! You can blend up to 3 fragrances to create your own signature scent, which can be used across any product type.
Q: Can I pour my candle into my own jar or container?
A: For safety reasons, we ask that you pour into one of our Generations-approved vessels. These containers are tested for heat resistance and wick compatibility to ensure a safe and consistent burn.
Q: When can I take my product home?
A: Room sprays, car diffusers and reed diffusers - are ready to take home immediately after pouring.
Candles, however, require about 2 hours to fully set before they’re ready for pickup. If you'd like to take your candle home the same day, please arrive at least 2.5 hours before closing to allow enough time.
If you don't pick up on the same day, no worries, it will be ready for you when it's convenient for you to come in during our regular business hours.
Q: If I don't have time to pour my own candle, do you have poured candles for sale?
A: We do! We pour candles right here in the shop and have over 80 scents available for purchase, ready to take home anytime.
We also offer a selection of specialty candles featuring color accents, unique molds, and custom-blended fragrances perfect for gifting or treating yourself to something extra special.
Refills & Reuse
Q: Can I refill or reuse my candle jar or diffuser?
A: Yes! We offer up to 2 refills for both candle jars and reed diffusers just bring back your clean, original vessel purchased from Generations Candle Co, and we’ll help you pour a fresh new scent.
Please note: We do not offer refills for other products like car diffusers, room sprays, or wax melts at this time.
Candle Care & Safety
Q: How do I care for my candle?
A: Here are a few tips to keep your candle burning beautifully:
- Trim the wick to ¼ inch before each burn.
- Burn for about 4 hours at a time or less after the initial burn.
- Allow the wax to melt evenly across the surface to avoid tunneling.
- Never leave a burning candle unattended.
- Keep away from drafts, pets, and children.
- Stop burning when ½ inch of wax remains.
Payments & Policies
Q: What’s your cancellation policy?
A: For private events, cancellations must be made at least 48 hours in advance for a full refund. For regular reservations, we appreciate as much notice as possible so we can offer the spot to another guest.
Q: Do you offer gift cards?
A: Yes! We offer both digital and physical gift cards. Digital cards can be purchased online and emailed instantly, while physical cards are available in-store perfect for gifting in person.
Still Have Questions?
Reach out to us at generationscandleco@gmail.com or call 309-966-1791. We’re here to help make your visit unforgettable.