Returns & Exchanges
Each candle purchased from Generations Candle Company is hand-poured in our shop. Our candles are made using natural soy wax and pure fragrance oils resulting in a candle that is clean-burning, true-to-scent, and long-lasting.
If you have an issue with your product, please contact us at firstname.lastname@example.org so we can make it right!
We exchange qualifying merchandise in its original condition within 14 days of purchase along with a copy of your original invoice. You may exchange your merchandise two ways:
1. List the items you want to exchange on your invoice and send them back to:
Generations Candle Company
4600 N. Prospect Road, Suite 2
Peoria Heights, IL. 61616
You are responsible for return shipping costs (unless the product is damaged or defective). Your original payment method will be charged or credited when the return/exchange is processed.
We do not offer exchanges or returns on custom fragrance products of any kind.